Jr. Customer Success Associate

1. Answering day to day client queries and providing creative solutions.
2. Working on large scale project that optimize our clients’ workflows.
3. Training clients on the EDS platform.
4. Helping to improve client documentation, writing help articles, or creating how to videos.
5. Becoming an expert on the EDS platform.
6. Strong experience in a client management, customer success, support or account management role at a financial services / technology company (ie FactSet, MSCI, Enfusion, S&P, etc).

Desired Skills / Qualifications:

1. Answering day to day client queries and providing creative solutions.
2. Working on large scale project that optimize our clients’ workflows.
3. Training clients on the EDS platform.
4. Helping to improve client documentation, writing help articles, or creating how to videos.
5. Becoming an expert on the EDS platform.
6. Strong experience in a client management, customer success, support or account management role at a financial services / technology company (ie FactSet, MSCI, Enfusion, S&P, etc).

What we offer:​

1. Atmosphere of growth and opportunity
2. Collaborative culture of smart, young and dedicated people
3. Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere.
4. Other perks and employee benefit