Head of Customer Success
Erin Greenfield joined EDS in 2021 as the Company’s Head of Customer Success, building structure to EDS’s customer success processes and helping ensure that clients are receiving the most value out of the EDS platform. Prior to joining EDS, Erin worked at FactSet for 15 years. While at FactSet she spent most of her career in various customer support and sales roles, both as an individual contributor and a manager. During her time at FactSet, she worked closely with asset managers and hedge funds to understand their investment process, unique pain points and how to improve it with technology. After FactSet, she joined a startup called Addepar, where she focused on business development. Most recently, Erin was at Black Mountain as a Relationship Manager which was subsequently acquired by Vista Equity and became Allvue. She has extensive experience working with Fintech SaaS solutions at various stages of growth. Erin graduated from University of Albany business administration with a concentration in finance and MSI.